The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Off-site car park
Luggage storage
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
Paid parking
Off-site car park
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Dry cleaning
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Fax/Photocopying
Children
Cots
Spa & Leisure
Sun terrace
Leisure/ TV room
Room features
Air conditioning
Heating
Mini-bar
Patio
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
10 Chapel Street,
Liverpool,
United Kingdom,
L3 9AG,
Merseyside
Map view
street view
10 Chapel Street,
Liverpool,
United Kingdom,
L3 9AG,
Merseyside
City landmarks
Harbour
Royal Albert Dock Liverpool
1.1
km
Mall
The Cavern Club
990 m
Church
Liverpool Cathedral
2.1
km
Museum
Museum of Liverpool
770 m
Museum
The Beatles Story
1.4
km
Museum
Merseyside Maritime Museum
1.1
km
Albert Dock
Tate Liverpool
1.1
km
Museum
World Museum
1.0
km
Gallery
Walker Art Gallery
1.2
km
Museum
International Slavery Museum
1.1
km
Event hall
St George's Hall Liverpool
1.3
km
Art object
Beatles Statue
630 m
LiverpoolEngland
Mathew Street
970 m
Stadium
Anfield
3.3
km
Mall
Liverpool ONE
1.2
km
9 Albert Dock
The Piermaster's House
970 m
Gallery
Fact
1.7
km
Library
Liverpool Central Library
1.1
km
LiverpoolEngland
Concert Square
1.5
km
Event hall
M&S Bank Arena Liverpool
1.4
km
Shopping Area
Metquarter
920 m
Nearby
Royal Liver Assurance Pier Head
Royal Liver Building
470 m
Museum
Western Approaches Museum
60 m
Harbour
Pier Head
590 m
Horton House Exchange Flags
Nelson Monument
90 m
St. Nicholas Place
Memorial to the Engine Room Heroes of the Titanic
360 m
Town Hall High Street
Liverpool Town Hall
140 m
Art object
Eleanor Rigby Statue
460 m
Cunard Building Water Street
Cunard Building
320 m
Cunard Building Water Street Pier Head Entrance
British Music Experience
360 m
Restaurants
Marco Pierre White Steakhouse
0 m
10 Chapel Street Hotel Indigo Liverpool
Fazenda Rodizio Bar and Grill
90 m
Exchange St E Exchange Flags
Out To Lunch
70 m
2-4 Chapel Street
Ziba at Racquet Club
60 m
5 Chapel Street
Costa Coffee
120 m
Lime Street Station Unit 4 Station Concourse
Trattoria 51
200 m
25-31 Old Hall Street
Ziba
80 m
5 Chapel Street The Hargreaves Building
City Wine Bar & Kitchen
200 m
City Buildings 21-23 Old Hall Street
Panna
130 m
Silkhouse Court Tithebarn Street
Moose Coffee
250 m
6 Dale Street
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Great location
Friendly staff
Small room
Disappointing dining experience
7.4/10
Very good
Rooms
6.8
Location
8.5
Service
7.9
Dining
6.6
Guest reviews
7.4/10
based on 13 reviews
8.6
8.6/10 based on 3073 reviews
Roy
United Kingdom,
March
2024
7.4/10
The hotel rooms were immaculate and really comfortable, though not as bright as I'd prefer. The service was second to none, with the staff being exceptionally understanding and accommodating, though I missed out on breakfast. The location is perfect for exploring Liverpool's top attractions, but cleanliness could be improved. The dining experience was a mix of lovely staff and chilly food, with prices not reflecting the quality. Overall, a stay with highs and lows.
Rooms
7.0
The rooms were immaculate and really comfortable, but lacked natural light.
Service
9.0
The service was second to none, exceptionally understanding and accommodating.
Location
8.0
The location is perfect, right in the center of Liverpool and close to top attractions.
Dining
6.0
The dining experience had lovely staff but the food was cold, and prices didn't match the quality.
Facilities
7.0
Facilities were a mix of positive and negative experiences, with room for improvement.
Scott
United Kingdom,
January
2024
6.8/10
I had a mixed experience at the hotel. The rooms were smaller than expected and noisy due to the air conditioning units. However, the service was exceptional, with the cleaning staff providing complimentary amenities daily. The location was convenient for exploring the city, although cleanliness was an issue. The dining options varied in quality, with some positive aspects and additional charges not worth it.
Rooms
5.0
The room size was smaller than I imagined, and the noise from the air conditioning units was disruptive.
Service
9.0
The service was outstanding, with the cleaning staff providing complimentary amenities daily.
Location
6.0
The hotel's location was convenient for exploring the city, but cleanliness could have been better.
Dining
7.0
The dining options had some positives but some additional charges were not worth it.
Facilities
7.0
The hotel facilities were adequate but nothing exceptional.
Stephen
United Kingdom,
November
2023
7.6/10
The hotel had its ups and downs. The rooms were very bright and clean, but the bathroom was smaller than I expected. The staff were so lovely and polite, especially Rachel during check-in. The location was perfect for our needs, with plenty of amenities nearby. However, the cooked breakfast took quite long, and the food quality was not impressive.
Rooms
8.0
The room was very bright and clean but a little small.
Service
9.0
The staff were very friendly and helpful, especially Rachel when we checked in.
Location
9.0
The location was perfect for our needs, with plenty of amenities nearby.
Dining
5.0
The cooked breakfast took over 30 minutes, and the food quality was not impressive.
Facilities
7.0
The hotel had good-sized TV and a fantastic shower.
Robert
United Kingdom,
October
2023
7.6/10
The hotel had spotless rooms with a mini bar containing soft drinks that were replenished daily. However, the rooms lacked adequate air circulation. During the night, we were disturbed by what sounded like a group of extremely drunken men outside our room, shouting.
Rooms
7.0
The rooms were clean and well-maintained with a daily replenished mini-bar, but lacked proper ventilation.
Service
8.0
The staff were super helpful and friendly; nothing was too much for them, especially Tim who stood out. However, overall friendliness was not consistent.
Location
9.0
The hotel's location was perfect for us as we were visiting the Echo Arena and Albert Dock. It provided easy access to the city center and was situated in a good street.
Dining
7.0
The dining experience was busy and lacked organization, with a waiting time for tables and limited options. However, the quality of the food was top-notch.
Facilities
7.0
The hotel offered room service, dry cleaning, housekeeping, and a welcome drink. However, better organization was needed in the dining area.
Alex
United Kingdom,
October
2023
7.2/10
Upon arrival, the hotel was a bit cold and took some time to warm up, and there were issues with condensation and mold in the corners. The room was not as clean as expected, with dust, dirt, and limited condiments like tea. Despite leaving a sign, the room was not serviced during our stay.
Rooms
5.0
The room had some cleanliness and maintenance issues.
Service
7.0
Overall, the staff were friendly and helpful, although there was a slight rush at the end when seeking directions to the train station. Some inconsistency in friendliness, especially in providing hot milk for coffee.
Location
8.0
The hotel's location was convenient for exploring Liverpool, with easy access to the train station and nearby amenities. However, the breakfast area seemed overwhelmed by the number of guests and had some limitations.
Dining
9.0
The dining experience was enjoyable, with fresh and tasty dishes. The staff were welcoming and accommodating, enhancing the overall experience.
Facilities
8.0
The hotel offered a good dining experience with a variety of fresh Mediterranean dishes.
Daniel
United States,
September
2023
6.8/10
My stay at the hotel was mixed. The room, despite facing a building site, was smaller than expected for an Indigo hotel. On the bright side, the service was always amazing, and the location couldn't be better, right by Albert Docks and surrounded by great restaurants.
Rooms
6.0
Despite facing a building site, the room was smaller than what I expected from an Indigo hotel.
Service
9.0
The service was always amazing, with the staff being very pleasant and helpful.
Location
10.0
The location couldn't be better, right by Albert Docks and among many good restaurants.
Dining
5.0
The dining experience was a let down after a great evening meal. It was very basic and overcooked, which was disappointing.
Facilities
5.0
The hotel's facilities were lacking, with the dining experience being a particular disappointment.
Great location
Small room
Will
United Kingdom,
August
2023
7.8/10
The hotel offers a mix of cotton-themed murals and contemporary comforts, with spotless rooms and beautiful bathrooms. While not centrally located, the vibrant street-facing setting is cozy and inviting. The service is friendly, though a missed taxi booking due to an event was a slight inconvenience. The location is great for accessing the city center and docks, with flexible check-out times. The dining options are varied, but booking breakfast ahead may be a hassle. Overall, a pleasant stay with certain minor inconveniences.
Rooms
8.0
The rooms are spotless with beautiful bathrooms and thoughtful details like ceiling speakers.
Service
7.0
The service is attentive and friendly, but there was a hiccup with taxi booking due to event-related closures.
Location
9.0
The location is fantastic for exploring the city center and docks, with convenient access to Lime Street Station.
Dining
7.0
The dining options are varied, but the need to book breakfast times could be a minor inconvenience.
Facilities
8.0
The hotel boasts good facilities and cheap parking arrangements for added convenience.
Carl
United States,
August
2023
8.2/10
The hotel was a pleasant surprise, with clean and comfortable rooms despite being smaller than expected. The location was excellent, just a short walk to the Cavern and city center. Getting a discounted parking rate at reception was a real bonus! However, some noise from nearby cleaning areas could be heard at times.
Rooms
8.0
The rooms, although a little small, were overall very good and comfortable. I would definitely stay here again.
Service
9.0
The staff were incredibly nice and accommodating. They helped resolve an issue promptly and even refunded the money to my partner's card.
Location
9.0
The location was perfect for our needs, within walking distance to attractions, shops, and restaurants. Very well decorated and comfortable.
Dining
7.0
The dining experience was a bit mixed. While the breakfast was cooked to order and delightful, some items like cold poached eggs and hard black pudding were disappointing for the price.
Facilities
8.0
The hotel offers a few nice bars and restaurants nearby, making it convenient for guests to explore the area.
John
United Kingdom,
July
2023
7.2/10
I had a mixed experience at this hotel. The rooms were always spotless, but the lack of adequate lighting made it challenging for our girls' weekend with makeup and photos. The staff were friendly and helpful overall, although we had a slight issue with room readiness at check-in. The location was perfect for our shopping trip, but the dining was a bit pricey for what you get.
Rooms
7.0
The rooms were clean and fresh.
Service
6.0
The staff were friendly but had some attitude about room readiness.
Location
8.0
The location was perfect for our shopping trip, with convenient car park facilities nearby.
Dining
7.0
The dining experience was really nice with a good selection, but it was a bit expensive.
Facilities
8.0
The outside seating area for drinks and the bar were nice additions.
Pauline
United Kingdom,
June
2023
8.0/10
The hotel is located in a great spot with easy access to Liverpool's main attractions. The rooms are cozy and well-equipped, with the extra touch of a complimentary soft drinks fridge. However, noise from other guests can be a downside. The service staff is attentive and pleasant, offering a nice experience overall.
Rooms
8.0
The rooms were warm without being too hot, equipped with all the necessary facilities, including a complimentary soft drinks fridge. The only drawback was the lack of windows to open.
Service
9.0
The service staff was very nice and accommodating throughout our stay. They made us feel welcome and attended to our needs effectively.
Location
9.0
The location was excellent, within easy reach of Liverpool's main attractions, including the docks and the city center. It was also close to a variety of restaurants and bars, making it convenient for exploring the city.
Dining
7.0
The dining experience offered well-cooked and plentiful meals. However, some dishes lacked finesse and were not up to the usual standard. Overall, the food was satisfactory but not exceptional.
Facilities
7.0
The hotel facilities were adequate, though there were some noise disturbances from other guests returning to their rooms. Despite this, the overall experience was comfortable and enjoyable.
James
United Kingdom,
June
2023
7.6/10
The hotel has stylish, clean, and comfortable rooms but the service could be improved. The location is perfect for various attractions and dining options. The dining experience was mixed with some disappointments. Overall, a decent stay with room for enhancement.
Rooms
7.0
The rooms are clean but basic, providing a comfortable stay.
Service
7.0
The service was above standard but had some inconsistencies with drink orders.
Location
9.0
The location is convenient, near restaurants and attractions, making it recommendable.
Dining
7.0
The dining options were good with a great selection, but there were issues with timing and advertised items missing.
Facilities
8.0
The facilities are comfortable and well-maintained, offering a pleasant stay.
Convenient location
Inconsistent service
Kyle
United States,
May
2023
7.8/10
My stay at the hotel was a bit of a mixed bag. The room was tiny with no space to walk between the beds and TV; the bed was honestly one of the most uncomfortable I've ever slept on and really needs replacing. However, I must say that the room itself was fantastic - big, airy, spotless with good facilities, nicely decorated, and a fabulous shower. The Air Conditioner units outside the room were a bit noisy though.
Rooms
7.0
The room was fantastic, big, and airy, with spotless facilities and a fabulous shower, although the bed was uncomfortable.
Service
8.0
The staff were really helpful resolving the problems, and I was pleased with their service.
Location
9.0
The location was really good, central for everything, excellent for sightseeing and close to the city center. It was flexible with the checkout time, which was convenient.
Dining
7.0
The dining experience was good overall, but slightly expensive. However, when the meal arrived, it was of good quality.
Facilities
8.0
The hotel had nice facilities, but the Air Conditioner units outside the room were a bit loud.
Charles
United Kingdom,
April
2023
6.8/10
The hotel is located in the old business district, which is excellent for exploring the city and near the train station for easy access to other areas. The rooms are comfortable but not particularly luxurious. The service from the night managers was efficient, though the communication could have been better. The location is fantastic for visiting Liverpool's attractions, with the waterfront and museums nearby. The dining experience had some issues with timing and service, but the food quality was good. The hotel facilities are decent, catering to basic needs. Price-wise, it offers reasonable value for the amenities provided.
Rooms
7.0
The rooms are standard with average facilities, but the shower is fabulous. The bathroom amenities are very good, and the daily replenishment of water and soft drinks is a nice touch.
Service
6.0
The night managers were responsive, but there were communication gaps until the reception manager arrived. The service overall was decent but could be more proactive.
Location
8.0
The hotel is ideally situated in the old business district, close to the train station and convenient for exploring Liverpool's landmarks, bars, and restaurants. The proximity to the docks and cruise ship terminals adds to its appeal.
Dining
6.0
The dining experience had some issues with service and organization. The food quality was good, but there were delays and minor shortcomings in service.
Facilities
7.0
The hotel provides basic facilities that meet the necessary requirements but nothing exceptional. It offers adequate services for a comfortable stay.
Ibis London City - Shoreditch
Leonardo Hotel Brighton
Ibis Reading Centre
Crown Spa Hotel Scarborough By Compass Hospitality
Macdonald Hill Valley Hotel, Spa & Golf Resort
Point A Hotel Glasgow
Flemings Mayfair - Small Luxury Hotel Of The World
Vila Vita Parc
Mimi'S Hotel Soho
Holiday Inn London Camden Lock By Ihg
Arnos Manor Hotel
The Mount Rooms